Privacy Policy

At FARI Solutions LTD, herein after “FARI” we understand how important your privacy is

FARI Privacy Policy governs your personal data which is processed in the context of an agreement entered into between you and us on the use of FARI solutions and services, including the use of our website and softwares.

In terms of this policy, ‘processing’ means any operation or set of operations which is performed on your personal data. This personal data may include personal details, details about the way you access our website and solutions.

This policy provides information on the processing, the legal basis upon which the Personal data is processed by us and how you may exercise your rights over your Personal Data.

We understand the importance of privacy to our customers and visitors to our Website.  We are committed to protecting and respecting your privacy. This privacy policy has been created in order to demonstrate our firm commitment to your privacy.

This policy (together with our Terms & Conditions) sets out the basis on which any personal data we collect from you or that you provide to us, will be processed by us. Our policy has been to treat what we learn about our customers as confidential. We will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide FARI solutions and services to the customer.

As we collect and use information about visitors to our websites, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide FARI solutions and services to our customers.

Some of the information collected by FARI is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses and telephone numbers. We never sell to third parties information that could be used to specifically identify an individual customer or group of customers. Anonymous data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.

In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact designated parties to resolve a question or provide information.

INFORMATION FARI MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services, requesting, applying for or entering further services (including, but not limited to, promotion), making an enquiry or reporting a problem. This may include, but is not limited to, information such as your name, address, phone and email address.
• In order to improve our communications with you as well as improve our products and services, we may ask you to provide us with additional information about you such as your professional interests and your experiences with us as well as more detailed contact preferences. When you provide us with any personal information you consent to us collecting and using that information according to your preferences.
• If you contact us, we may keep a record of that correspondence.
• We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access and/or download.
• As stated above, we require that you provide us with your email address to register for our services. In addition to collecting your email address, we may collect and process information about the device you use, location settings of the device, and your IP address. During the use of our services we may require you to provide the following categories of personal data to access certain third parties or even our own services. Your provision of this personal data is always voluntary, but if certain personal data is not provided you may not be able to utilise all services:name, nationality, country of residence, address, phone number, place of birth, date of birth, identification document information, personal photo, biometric   face scans, financial details, and company/workplace details.

FARI USE YOUR INFORMATION

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To share with other companies within our group (as defined in clause 6.1 below) and reputable third organisations for marketing purposes provided we have your consent to do so.
• To notify you about changes or updates to our service.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or which you have shown an interest in.
• If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

DISCLOSURE OF YOUR INFORMATION

• We may disclose your personal information to any of our subsidiaries, our parent company and any of our parent company’s other subsidiaries (“our group”).
• We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If said third party provide services for us, limited to the following purposes:
• Understanding the use of our site and making improvements.
• Administering a mailing list for customers that have registered for such list.
• Responding to requests from or providing any necessary notices to you.
• Protecting the security or integrity of our site
• Otherwise administering or managing our site software.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS AS A USER OF FARI SOLUTIONS AND SERVICES

• You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact information below.
• Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that FARI do not accept any responsibility or liability for these policies. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of said website.
• As soon as personal data is being processed, you have the following rights:

• Right of access
  You have the right to obtain confirmation as to whether or not your personal data is processed.

• Right to rectification
  You are entitled to demand that we rectify your personal data if they are inaccurate or erroneous.

• Right to restriction of processing
  You have the right to demand a restriction of processing for your personal data. This may result in us being able to longer offer you services. However, if we stop processing the Personal Data, we may use it again if there are valid grounds under data protection law for us to do so (e.g. to comply with regulatory obligations, for the defence of legal claims or for the protection of another natural or legal persons or for reasons of important public interest.

• Right to erasure (‘right to be forgotten’)
  You have the right to have your personal data erased without undue delay. This does not include your personal data that has to be stored due to statutory provisions or in order to assert, execute or defend legal claims. Please note that after deleting the Personal Data, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences.

• Right to data portability
  You have the right to receive your personal data provided to us in a structured, commonly used and machine-readable format. The relevant subset of Personal Data is data that you provide us with your consent or for the purposes of performing our contract with you.

• Right to object
  You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data. FARI shall no longer process your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defence of legal claims.

• Right to withdraw your consent
  You have the right to withdraw your consent under the data protection law at any time. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal. The withdrawal of your consent regarding your personal data may lead to the termination of your contract as the whole contractual relationship between FARI and You is dependent on personal data.

• Right to lodge a complaint with a supervisory authority
  Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes on your privacy.

RECIPIENTS OF DATA

To conduct our Services, we use third party service providers to provide FARI with necessary services. We may transfer your personal data to these service providers for further processing based on your consent with this privacy policy or on the basis of your agreement to use our services. All transfer of data is undertaken by way of secure connections to these service providers. These service providers only receive your personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which your personal data are processed. These include the following categories of service providers: identification service providers, identity verification providers, monitoring services, server hosting providers, newsletter senders, customer relationship or support services, website hosting services, email sending services, web traffic analysis providers.

Additionally, through our services your data may be transferred to third parties so that you may register and maintain an account and/or business relationship with those services. You will be asked to consent to the transfer and continual transfer of your personal data to those individual third-party services upon the first transfer of your personal data. You may revoke your consent to their access to your personal data on our servers at any time. We may however be required to store your personal data on their behalf and send personal data to them again if there is a legal obligation to do so.

EVENTS

In connection with events, FARI collects your

• Prefix
• Name
• Email address
• Company name
• Role
• Job level
• Industry
• State and Country
• LinkedIn profile
• Card payment details
• Billing address

The following data is shared with event sponsors

• Your name
• Title
• Company
• Email address

The following data is shared with the event platform

• All details that are inserted into the registration form by you, the event attendee
• Your payment details.

We collect this data from you to facilitate the ticketing process, to engage in internal analytics, for internal CMC marketing purposes and for external marketing by a third party, the event sponsors.

LINKS TO OTHER SITES

FARI websites provides links to external sites as a convenience to the user. The inclusion of any link does not imply FARI endorsement of the external site company, its website, or the products and services it promotes and sells. FARI is not responsible for the privacy practices or the content of such websites.

SECURITY AND INTEGRITY OF INFORMATION

We treat visitor data as data that must be protected against loss and unauthorised access. We employ information security techniques to appropriately protect confidential information from unauthorised access by users inside and outside the company.

RETENTION OF CUSTOMER

INFORMATION

We retain information about customers as necessary for business purposes and as required by government regulation.

FARI’s WEBSITES

The following indented paragraphs describe our commitment to the protection of personal information as it applies to FARI’s websites.

What Information We Collect and How We Will Use It

Users can visit most areas of the FARI’s websites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive functionalities. We may ask users to provide some personal information in these situations. If you voluntarily submit a customer support request via an email, chat or other correspondence system we will also process your personal data for the purpose of fulfilling such request. 

Web Surveys

From time to time, we include survey forms on our Website asking users for contact and demographic information (such as postal code, age or size of company). We use the responses from the surveys to better understand our customer’s needs and to create websites that respond to their interests. Customers may opt-out of participating in follow-up surveys. FARI will not disclose survey response information to companies or individuals outside FARI. 

Consent to Receive Promotional Material

FARI allows users to opt out of receiving promotional material from us. The ‘opt-out’ feature applies to promotional material sent to our customers as a result of their participation in FARI programs and services. We may use your personal data in order to send you marketing information or emails if you have agreed to receive such. If you have agreed to such, then may also use the personal data that we collect in order to send you information on the products and services offered by FARI or its third-party partners. Further, while providing information to us, we may need to contact you to be able to provide our services correctly. 

IP Addresses

FARI’s websites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics. We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Cookies are small text files that a website can send to a user’s browser for storage on the hard drive. Cookies can make use of the web easier by saving status and preferences about a website. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use cookies to keep track of customer status as a logged-on user of FARI’s web-based services. Although acceptance of cookies will not interfere with the ability to interact with most of our website, users will need to accept cookies in order to remember their username for use with FARI’s web-based services. The cookies are renewed every time a user logs into. 

FARI’s web-based services

Users of FARI’s web-based services can review or modify the information previously provided at the registration site by editing their User Profile in FARI’s web-based services. Users should note that FARI will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs. 

Assent

Finally, we also process your personal data for the purposes of the legitimate interests, in order to ensure the integrity, security and availability of our system, services software and your personal data to you, us and the third parties you have authorised. Your continued use of FARI’s websites signifies your assent to the FARI Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

DATA RETENTION

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. This Policy may be amended or updated from time to time to reflect changes in our privacy practices with respect to the processing of personal data or changes in the applicable law. We encourage you to save this Privacy Policy locally on your computer and to regularly check this page so that you may review any changes we might make. If we make a material change to the Privacy Policy, you will be provided with appropriate notice.

CONTACTING FARI

Your personal data will be processed and controlled by us. FARI is your data controller in the context of our solutions, services and your account with us.

If you have questions about this privacy statement, the practices of this site, or your experience on any of FARI’s websites, you can contact:

FARI SOLUTIONS LTD

30 Louise Road

London

E15 4NW

United Kingdom

email:[email protected]

Comments, suggestions or materials sent or transmitted to FARI shall be deemed to be non-confidential.

Access to customer information is limited to those employees who have a legitimate business need for that information.

FARI Internet sites are currently located in the United Kingdom. FARI Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to protect confidential information from unauthorised access.

We will not retain your personal data for longer than is necessary for the purpose it was collected. Thus, we store your data for as long as you have an account with FARI. You may cancel your account with FARI at any time, in which case we will delete your data once all outstanding transactions are settled and once we confirm there are no legal retention obligations to continue storing the data. Should we have a legal obligation to continue storing your personal data, either on our own behalf, or on behalf of a third party, we will delete the data as soon as that legal obligation ends. In case you provide your consent to process your personal data with FARI in order to participate in third party services who have legal obligations to collect and process your personal data to be eligible to participate in those third party services, then FARI is a data processor on behalf of those third parties regarding the personal data process required for that eligibility. Information on such third parties is provided in our software or contact us via the email address provided.